Mast Builders LLC

Mast Builders: Transforming Kitchen and Bathroom Remodeling Through Digital Innovation

Case Study

Mast Builders: Transforming Kitchen and Bathroom Remodeling Through Digital Innovation

Finished bathroom with tiled walls and vanity

About

Mast Builders LLC

LocationHendersonville, NC
IndustryResidential Remodeling – Kitchens and Bathrooms
Years in Business6
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Company Profile

Mast Builders LLC, established in 2019 and based in Hendersonville, North Carolina, is a specialized residential remodeling contractor focusing on kitchen and bathroom renovations. Led by President Anthony Mast, the company has established itself as a full-service remodeling contractor that manages projects comprehensively from demolition to appliance installation. Their commitment to providing end-to-end solutions has positioned them as a trusted name in the residential remodeling sector.

Background and Challenge

Prior to implementing a dedicated construction management solution, Mast Builders faced significant operational hurdles that threatened to impede their growth and efficiency. The company relied heavily on basic Excel spreadsheets for financial tracking, which became increasingly problematic as the team expanded.

As Anthony Mast explains:

“Financial tracking was difficult in the sense that when it became more than just me it was hard to teach the intricacies of my spreadsheets and how I wanted data to be entered. Scheduling was nearly non-existent.“

The challenges were particularly acute in two critical areas:

  • Financial Management: The existing spreadsheet-based system proved difficult to scale and standardize across team members
  • Project Scheduling: The lack of a formal scheduling system hindered project planning and client communication

Objectives

Mast Builders sought a solution that would:

1. Streamline financial tracking and reporting
2. Implement a robust project scheduling system
3. Improve team collaboration and data standardization
4. Enhance client communication and transparency
5. Scale operations efficiently

As Anthony notes:

“I knew that I needed something more than spreadsheets. I didn’t know what I was looking for. I had checked out some others before I was ready and thought that I wouldn’t use a 1/16th of their programs and the price point was more than I could handle at the time.“

Builders reviewing materials on site

Solution

After careful consideration and research, Mast Builders chose Contractor Foreman as their construction management platform. The decision came after participating in a webinar featuring Brian Javeline of MyOnlineToolbox which led to a detailed demonstration of the software’s capabilities.

The solution offered several key features that aligned with Mast Builders’ needs:

  • Comprehensive financial management with QuickBooks integration
  • Advanced scheduling capabilities with Gantt Chart functionality
  • Change order management
  • Mobile app accessibility
  • Customer support through chat functionality

Implementation

The transition to Contractor Foreman presented both challenges and opportunities.

As Anthony describes:

“The on-boarding process was a bit hectic at times simply because I didn’t know what I was looking for. I was fairly new to the financials and reports game when signing on to Contractor Foreman.“

The implementation involved:

  • Training for key team members including the operations manager and project manager
  • Integration with existing QuickBooks systems
  • Setup of scheduling and financial tracking modules
  • Customization of workflows to match company processes
Completed modern kitchen with a central island

Results and Impact

The implementation of Contractor Foreman has transformed several aspects of Mast Builders’ operations:

Improved Project Scheduling
“Workflow through the Gantt Chart schedule has been a game changer,” states Anthony. “It gives us a place to put together a reasonable schedule and then have something to follow and shoot for. It allows us to share the schedule with the client and that has alleviated some apprehension of not knowing.”

Enhanced Change Order Management
The system has proved particularly valuable in managing project modifications: “While we attempt to eliminate all change orders by writing a proper contract it has been invaluable in adding change orders that the customer wants.”

Streamlined Financial Operations
All financial transactions now flow smoothly from Contractor Foreman to QuickBooks, though some synchronization challenges remain to be addressed.

Better Client Communication
The ability to share schedules and project updates has significantly improved client relationships and reduced uncertainty in project timelines.

Conclusion

The company has successfully transitioned from basic spreadsheet management to a comprehensive construction management system that supports their growth and enhances client service.

The chat support feature has proven particularly valuable, as Anthony notes: “The chat has been an invaluable tool. I want to be able to ask about a problem when it arises and most of the time, they have been very helpful.”

Looking ahead, Mast Builders continues to work with Contractor Foreman to address certain challenges, particularly around QuickBooks synchronization and page loading speeds. However, the overall impact on their business operations has been positive, setting a strong foundation for continued growth and efficiency improvements in their kitchen and bathroom remodeling services.