Contractor Foreman is a family-owned business and we look forward to the opportunity to serve you. It’s unlikely that there will be any issue between you and us, but due to some bad actors, we were asked to create a written policy that everyone must agree to prior to creating an account. We have clients in more than 25 countries who rely on us to help them manage their projects. We hope that you will give us the same opportunity. If you have any questions or doubts, please contact us and we will be glad to discuss it with you. Once signed up, we think you will be very impressed with the service we provide and the multitude of well-organized features that we provide at a very low price.
When you signup for Contractor Foreman, you do so with the understanding that we will provide you with a 30-day free trial period in which there will not be any charges made during that time period. Day 1 of the trial will begin the moment your account is created and it will conclude after the 30th 24-hour period has ended. If the account is cancelled (see Cancellation Policy below) prior to the trial ending, your account will be cancelled and there will not be any charges made to your account. If you desire to continue the service and/or do not contact us prior to the trial day date, your card will be automatically charged without any additional written notice other than what is stated here. Once a card has been charged following the trial period, a refund will not be provided if requested. If the plan is eligible for the 100 Day Guarantee (see 100 Day Guarantee policy below) and the customer has met the requirements stated within the policy, a full refund will be provided. If all requirements have not been met, a refund will not be provided. You should not continue the signup process if you have any questions or if you do not agree to the terms. You should not check the ‘agree checkbox on the signup form if you do not agree to these terms. By continuing the signup process, you agree to terms set forth.
Our cancellation policy is super simple. If you need to cancel, email firstname.lastname@example.org and we will send you a link (link below) to the cancellation form or you can do this from within your account. Once you fill out the form, we will send you a confirmation so that you have it for your records. Cancellation requests made any other way are NOT valid. Request taken over the phone, email or chat will not be processed as those individuals are unable to submit the cancellation form for you. You must submit the Cancellation Form from your web panel account. https://www.contractorforeman.net/cancellation_request.php
All customers will receive a 30-day free trial period in which they can use the service provided without a charge. After day 30, the credit card on file will be charged the agreed upon price based on the frequency chosen by the customer. This may be monthly, annually, or every three-years. If you decide that Contractor Foreman is not for you, let us know within 30 days of creating your account so that we can prevent the charge from taking place. Per the Billing Policy stated above, refunds are not given after the conclusion of a trial. Annual and 3-year subscribers can take advantage of the 100-Day Money Back guarantee program that we provide.
Renewal Refund Policy
To better serve our customers, the following refund policy outlines the refund you are entitled to as an annual or 3-year customer if you wish to discontinue your account after your card has been billed. This applies to renewals only (excluding monthly/quarterly subscribers). If a customer does not wish for their account to be renewed automatically at the end of the subscription period, a notice should be sent via email (email@example.com) stating that you want to cancel your account. Cancellations over the phone are not permitted as it does not create a paper trail for you to document your request for us to cancel your account. Cancellations through live chat will not be processed and the chat agent will direct you to send a cancellation request via email so that both parties has a copy.
80% refund (if cancellation & refund are requested) within 5 days of being charged.
50% refund (if cancellation & refund are requested) within 6-15 days of being charged.
25% refund (if cancellation & refund are requested) within 16-30 days of being charged.
0% refund (if cancellation & refund are requested) after 30 days of being charged.
100 Day Money-Back Satisfaction Guarantee
Some companies have a refund policy for 7 days… maybe 30 days. We are so confident in Contractor Foreman that we give you up to 100-days to request a refund if you are not satisfied and no longer wish to use it. Available for Annual and Three-Year plans. No other company comes close to this level of confidence. That said, we do have a few conditions you must meet to be eligible for the refund. Our terms are not an obstacle but instead, they are in place to ensure that you adequately give Contractor Foreman a try before giving up on it. Our goal is to see you succeed. Prior to requesting a refund, you must have… participated in a free training session within 30 days of signing up and within the last 30 days of when you are requesting a refund. This allows us to show you the features you may not be aware of and highlight new features added prior to the refund being processed. Additionally, you must add (1) Project and during the course of the project, create 3 Daily logs on separate dates. It’s as simple as that.
In the event that a payment is disputed, a copy of all agreed upon terms will be provided to the customers bank as well as access logs and any communication – anything necessary to ensure that a falsely submitted dispute is resolved favorably. Contractor Foreman has the right to collect payment for all previous partial refunds and dispute fees, legal fees (and any other mentioned fees). If there is a billing issue, let’s work together. In the event that a dispute is submitted, the customer forfeits any existing credit or any potential refund request regardless of the outcome of the dispute. In the event that a customer submits a dispute and later decides to create a new account or reactivate an old account, Contractor Foreman has the right to collect payment for all previous partial refunds and dispute fees, legal fees (and any other mentioned fees) prior to continued usage.
In the extremely rare event that your paid-in-full account is recommended for deactivation by Contractor Foreman, you will be refunded the balance of the account based on the time that remains. If your subscription received any free time (free month for taking a training, free year (with Buy 2, Get 1 Free plan)), that will not be factored into the refund amount. We will make all efforts to work together but we acknowledge that there are some relationships where continuing is not in the best interest of the customer and Contractor Foreman. We will provide a minimum of 14 days to allow the customer to receive any records that need to be copied from the system.
In the event that an account needs to be downgraded within the first four months after signing up (or renewal), the downgrade will take place and a partial refund will be issued for a maximum of 50% of the original amount paid. Example: If someone signs up for a 10 user plan for $1000 and downgrades to a $200 1 user plan, $200 of the $1000 will go towards the upgrade. $300 will stay on file as a future credit. $500 will be refunded back to the customer on the card used during the signup.
Free Month Promotions
If a free month of service is offered for any reason, the customer may only receive one free month per promotion type per calendar year. Type Examples: Training, Service Issue, Extension, Billing Update.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
Contractor Foreman typically does not require any private information to be collected from you. When private information is requested, it is to improve your user experience.
- Location: Used to show the current location when you clock in or change a project. Use of this feature is based on your company requirement.
- Contacts: Used to allow you to import contacts from your phone into Contractor Foreman or export contacts from your phone into Contractor Foreman.
- Camera: Used to take photos or attach files from your gallery to a module (such as an Estimate).
What do we use your information for?
Contractor Foreman uses the following frameworks to help us identify which features/buttons are used the most, which steps are causing bugs, and how we can improve our system.
1. Fabric & Crashlytics https://try.crashlytics.com/terms/privacy-policy.pdf
2. Mixpanel – https://mixpanel.com/legal/privacy-policy/
3. CleverTap – https://clevertap.com/privacy-policy/
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://contractorforeman.com/refund-privacy-policy/
By using our site, you consent to our website policy outlined on this page.
Scheduled Training Cancellation Policy
We want to see you succeed and to help do so, we provide each customer with a number of free trainings based on the plan and duration selected. (See training hours provided here) Customers can schedule a free training training to go over Contractor Foreman and answer any questions and to see how it will help their company save time and money. Training and support is only provided to individuals who are listed as an Active User on their company account. The training must be scheduled on our website. We realize that stuff comes up and if you have a training currently scheduled with us, please give us at least a 12-hour notice if you need to reschedule so that we can open the time-slot to other users who need help now. If a training is not cancelled or rescheduled and you do not show up for it, a $125 “No Show” fee will be applied. Our goal is not to charge you, but to help make sure you are trained and that others have the opportunity to fill your slotted time if you are unable to attend. If you schedule a training, keep it or reschedule at least 12 hours in advance.
To help ease the financial impact and to allow more customers to take advantage or larger plans, we allow payments to be split on all 10 user and Unlimited user 1-year and 3-year plans. The terms are below.
1-Year Plan Terms (Must not exceed more than 2 payments across 30-day period with first payment taking place once the account is active. The first payment must be at least 50% of the total. Customer can define which day the remaining payment (within 30-day period) will be billed.) If specific dates/amounts are not defined by the customer, the payment will be split into 2 payments at 50% with the first payment being on day 1 and the final payment on day 30.
3-Year Plan Terms (Must not exceed more than 4 payments across 60-day period with first payment taking place once the account is active. The first payment must be at least 35% of the total. Customer can define which day the remaining payments (within the 60-day period) are billed.)
NOTE: If specific dates/amounts are not defined by the customer, the payment will be split into 2 payments at 50% with the first payment being on day 1 and the final payment on day 30.
PO Box 911
Forest City, NC 28043
support //at// contractorforeman.com