Note: The policy listed below only applies to customers who started a trial prior to June 25, 2022. The current policy is listed here: https://contractorforeman.com/refund-policy/
Contractor Foreman is a family-owned business and we look forward to the opportunity to serve you. It’s unlikely that there will be any issue between you and us, but due to some bad actors, we were asked to create a written policy that everyone must agree to prior to creating an account. We have clients in more than 75 countries who rely on us to help them manage their projects. We hope that you will give us the same opportunity. If you have any questions or doubts, please contact us and we will be glad to discuss it with you. Once signed up, we think you will be very impressed with the service we provide and the multitude of well-organized features that we provide at a very low price.
Billing Policy
When you signup for Contractor Foreman, you do so with the understanding that we will provide you with a 30-day free trial period in which there will not be any charges made during that time period. Day 1 of the trial will begin the moment your account is created and it will conclude after the 30th 24-hour period has ended. If the account is cancelled (see Cancellation Policy below) prior to the trial ending, your account will be cancelled and there will not be any charges made to your account. If you desire to continue the service and/or do not contact us prior to the trial day date, your card will be automatically charged without any additional written notice other than what is stated here. Once a card has been charged following the trial period, a refund will not be provided if requested. If the plan is eligible for the 100 Day Guarantee (see 100 Day Guarantee policy below) and the customer has met the requirements stated within the policy, a full refund will be provided. If all requirements have not been met, a refund will not be provided. You should not continue the signup process if you have any questions or if you do not agree to the terms. You should not check the ‘agree checkbox on the signup form if you do not agree to these terms. By continuing the signup process, you agree to terms set forth.
Cancellation Policy
Our cancellation policy is super simple. If you need to cancel your account, your account administrator must do so from the website (not mobile device) by going to Menu > Settings > Subscription Information and submitting the cancellation form. Once you fill out the form, we will send you a confirmation so that you have it for your records. Cancellation requests made any other way are NOT valid. Request taken over the phone, email or chat will not be processed as those individuals are unable to submit the cancellation form for you. You must submit the Cancellation Form from your web panel account. https://www.contractorforeman.net/cancellation_request.php
Refund Policy
All customers will receive a 30-day free trial period in which they can use the service provided without a charge. After day 30, the credit card on file will be charged the agreed upon price based on the frequency chosen by the customer. This may be monthly, annually, or every three-years. If you decide that Contractor Foreman is not for you, let us know within 30 days of creating your account so that we can prevent the charge from taking place. Per the Billing Policy stated above, refunds are not given after the conclusion of a trial. Annual and 3-year subscribers can take advantage of the 100-Day Money Back guarantee program that we provide.
Renewal Refund Policy
To better serve our customers, the following refund policy outlines the refund you are entitled to. This applies to renewals only – not new subscriptions. If a customer does not wish for their account to be renewed automatically at the end of the subscription period, they must cancel their subscription from within their account by doing so in the web panel > Menu > Settings > Subscription Info > Cancel. Cancellations cannot be submitted any other way; such as phone, email, chat, during a training, etc. When you submit a cancellation, you will receive a copy of the request for your records.
80% refund (if cancellation & refund are requested) within 5 days of being charged.
50% refund (if cancellation & refund are requested) within 6-15 days of being charged.
25% refund (if cancellation & refund are requested) within 16-30 days of being charged.
0% refund (if cancellation & refund are requested) after 30 days of being charged.
100 Day Money-Back Satisfaction Guarantee
Some companies have a refund policy for 7 days… maybe 30 days. We are so confident in Contractor Foreman that we give you up to 100-days to request a refund if you are not satisfied and no longer wish to use it. Available for Annual and Three-Year plans. No other company comes close to this level of confidence. That said, we do have a few conditions you must meet to be eligible for the refund. Our terms are not an obstacle but instead, they are in place to ensure that you adequately give Contractor Foreman a try before giving up on it. Our goal is to see you succeed. Prior to requesting a refund, you must have… participated in a free one-on-one training session within 30 days of signing up and within the last 30 days of when you are requesting a refund. Group trainings (with other customers) do not count towards this requirement. This allows us to show you the features you may not be aware of and highlight new features added prior to the refund being processed. Additionally, you must add (1) Project and during the course of the project, create 3 Daily logs on separate dates. It’s as simple as that.
Payment Disputes
In the event that a payment is disputed, a copy of all agreed upon terms will be provided to the customers bank as well as access logs and any communication – anything necessary to ensure that a falsely submitted dispute is resolved favorably. Contractor Foreman has the right to collect payment for all previous partial refunds and dispute fees, legal fees (and any other mentioned fees). If there is a billing issue, let’s work together. In the event that a dispute is submitted, the customer forfeits any existing credit or any potential refund request regardless of the outcome of the dispute. In the event that a customer submits a dispute and later decides to create a new account or reactivate an old account, Contractor Foreman has the right to collect payment for all previous partial refunds and dispute fees, legal fees (and any other mentioned fees) prior to continued usage.
Account Deactivation
In the extremely rare event that your paid-in-full account is recommended for deactivation by Contractor Foreman, you will be refunded the balance of the account based on the time that remains. If your subscription received any free time (free month for taking a training, free year (with Buy 2, Get 1 Free plan)), that will not be factored into the refund amount. We will make all efforts to work together but we acknowledge that there are some relationships where continuing is not in the best interest of the customer and Contractor Foreman. We will provide a minimum of 14 days to allow the customer to receive any records that need to be copied from the system.
Account Downgrade
In the event that an account needs to be downgraded within the first four months after signing up (or renewal), the downgrade will take place and a partial refund will be issued for a maximum of 50% of the original amount paid. Example: If someone signs up for a 10 user plan for $1000 and downgrades to a $200 1 user plan, $200 of the $1000 will go towards the upgrade. $300 will stay on file as a future credit. $500 will be refunded back to the customer on the card used during the signup.
Free Month Promotions
If a free month of service is offered for any reason, the customer may only receive one free month per promotion type per calendar year. Type Examples: Training, Service Issue, Extension, Billing Update.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://contractorforeman.com/refund-policy/.
