Our cancellation policy is super simple. All that we require is for you to email us (email@example.com) a cancellation request using the email address tied to your account. Save your email. This ensures that both sides have a record of your cancellation request. Request made over the phone or live chat are not honored. This ensures that it is not possible for someone to create a fake request and it ensures that you have a recorded copy of the original cancellation request.
All customers will receive a 30-day period in which they can use all functions of the service provided without a charge. After day 30, the credit card on file will be charged the agreed upon price based on the frequency chosen by the customer. This may be monthly, annually, or every three-years. If you decide that Contractor Foreman is not for you, let us know within 30 days of creating your account so that we can prevent the charge from taking place. Refunds are not available for Monthly subscribers. Annual and 3-year subscribers can take advantage of the 100-Day Money Back guarantee program that we provide.
Renewal Refund Policy
To better serve our customers, the following refund policy outlines the refund you are entitled to if you wish to discontinue your account after your card has been billed. This applies to renewals only (excluding monthly subscribers). If a customer does not wish for their account to new renewed automatically at the end of the subscription period, notice should be sent via email or live chat stating that you want to cancel your account. Cancellations over the phone are not permitted as it does not create a paper trail for you to document your request for us to cancel your account.
80% refund (if cancellation & refund are requested) within 5 days of being charged.
50% refund (if cancellation & refund are requested) within 6-15 days of being charged.
25% refund (if cancellation & refund are requested) within 16-30 days of being charged.
0% refund (if cancellation & refund are requested) after 30 days of being charged.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
What do we use your information for?
Contractor Foreman uses the following frameworks to help us identify which features/buttons are used the most, which steps are causing bugs, and how we can improve our system.
1. Fabric & Crashlytics https://try.crashlytics.com/terms/privacy-policy.pdf
2. Mixpanel – https://mixpanel.com/legal/privacy-policy/
3. CleverTap – https://clevertap.com/privacy-policy/
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://contractorforeman.com/refund-privacy-policy/
Scheduled Training’s and Demo’s
We want to see you succeed and to help do so, we provide unlimited training to all of our annual customer and limited training to all monthly customers. Customers and non-customers alike can schedule a free demo or training to go over Contractor Foreman and answer any questions and to see how it will help their company save time and money. Training and support is only provided to individuals who are listed as an Active User on their company account. Meaning, if your company has a 1-user account that is used by multiple people, support can only be provided to the individual listed as the account holder. The meetings can be scheduled on our website. We realize that stuff comes up and if you have a demo or training currently scheduled with us, please give us at least a 12-hour notice if you need to cancel so that we can open the time-slot to other users. If two concurrent appointments are booked and both are cancelled with less than a 12-hour notice, we reserve the right to cancel any future training’s. If a third consecutive training is scheduled and cancelled without a 12-hour notice, we will process a transaction of $50. Our goal is not to make $50 but to help make sure you are trained and that others have the opportunity to select a time that works for their schedule.
100 Day Money-Back Satisfaction Guarantee
Some companies have a refund policy for 7 days… maybe 30 days. We are so confident in Contractor Foreman that we give you up to 100-days to request a refund if you are not satisfied and no longer wish to use it. No other company comes close to this level of confidence. (Effective 12/29/17 for all Annual and 3-Year plans.) That said, we do have a few conditions you must meet to be eligible for the refund. Our terms are not an obstacle but instead, they are in place to ensure that you adequately give Contractor Foreman a try before giving up on it. Our goal is to see you succeed. Prior to requesting a refund, you must have… participated in a free training session within 30 days of signing up and within the last 30 days of when you are requesting a refund. This allows us to show you the features you may not be aware of and highlight new features added prior to the refund being processed. Additionally, you must add (1) Project and during the course of the project, create 3 Daily logs for separate dates. It’s as simple as that. (Effective with new users October 12, 2017.)
To help ease the financial impact and to allow more customers to take advantage or larger plans, we allow payments to be split on all 10 user and Unlimited user 1-year and 3-year plans. The terms are below.
1-Year Plan Terms (Must not exceed more than 2 payments across 30-day period with first payment taking place once the account is active. The first payment must be at least 50% of the total. Customer can define which day the remaining payment (within 30-day period) will be billed.) If specific dates/amounts are not defined by the customer, the payment will be split into 2 payments at 50% with the first payment being on day 1 and the final payment on day 30.
3-Year Plan Terms (Must not exceed more than 4 payments across 60-day period with first payment taking place once the account is active. The first payment must be at least 35% of the total. Customer can define which day the remaining payments (within the 60-day period) are billed.)
NOTE: If specific dates/amounts are not defined by the customer, the payment will be split into 2 payments at 50% with the first payment being on day 1 and the final payment on day 30.
Construction Safety Services, LLC
dba Contractor Foreman
PO Box 911
Forest City, NC 28043
support //at// contractorforeman.com
*Note: Anyone who signed up prior to 12/14/2017 was part of the 180 day guarantee program. Those who signed up on or after are part of the 100 day policy.